Baca halaman ini dalam Bahasa Malaysia

Working-Manager & First-Line Supervisor

Built for the SME reality of the working manager, someone promoted for technical skill who now leads people. It covers the tricky transition into management, coaching and feedback, performance management, and handling conflict before it festers.

This programme addresses a specific and common position: the supervisor who still carries a personal workload alongside responsibility for a team, and who has usually been promoted without being trained. Participants work through the balance between doing and supervising, delegation under time pressure, giving instruction and feedback that lands, handling performance and conduct issues at the first-line level, and knowing when a matter must be escalated to HR. The session covers the specific difficulty of supervising former peers, and the Malaysian employment law basics a first-line supervisor needs so that everyday decisions do not create exposure. Participants rehearse the conversations they have been avoiding.

HRD Corp Training Provider MalaysiaHRD Corp SBL-Khas Claimable

Programme Modules

01

Transition to Manager

The mindset shift from doing the work to enabling it, and the habits new managers get wrong.

02

Coaching & Feedback

Giving feedback that lands, coaching in the moment, and running 1:1s that matter.

03

Performance Management

Setting expectations, tracking, and the difficult conversation when performance slips.

04

Conflict Handling

Sources of team conflict and practical approaches to resolve it early and fairly.

Key Outcomes

  • Make the shift from individual contributor to manager
  • Coach and give effective feedback
  • Manage performance consistently
  • Handle team conflict constructively

Training Mode   Physical / Online / Hybrid / e-learning

HRD Corp   SBL-Khas Claimable

Duration   1 Day

Training Hours   9:00 AM to 5:00 PM

Level   Beginner (new managers)

Certificate   None, Orbix own course. Delivered as an HRD Corp claimable workshop with an Orbix certificate of completion.

Frequently Asked Questions

Yes. Working-Manager & First-Line Supervisor is HRD Corp SBL-Khas claimable. Employers registered with HRD Corp (PSMB) can claim the training fee against their levy, as Orbix Tech Sdn Bhd is an HRD Corp certified training provider. Submit the SBL-Khas application before the session date.

Working-Manager & First-Line Supervisor runs for 1 day, 9:00 AM to 5:00 PM. It is delivered as an in-house closed group session, so the schedule can be adjusted to fit your team's working hours.

Yes. Delivery options are physical, online, hybrid, e-learning. In-house sessions run at your premises anywhere in Malaysia, online sessions run live over video conference, and hybrid combines both for teams split across sites.

None, Orbix own course. Delivered as an HRD Corp claimable workshop with an Orbix certificate of completion. Each certificate carries a certificate number that can be checked at orbixtech.my/certificate-verify.

Level: Beginner (new managers). The session is built around worked examples and group exercises rather than theory, so participants apply the material to their own organisation during the session.

Half-day and full-day sessions are quoted per session for a closed group, from RM 800 and RM 1,750 respectively. Advanced 2-day programmes are quoted per participant, from RM 4,000. All figures are before any HRD Corp levy claim.