Stakeholder & Vendor Management

A cross-cutting skill that blends the soft (stakeholder mapping, negotiation) with the hard (vendor governance, SLA management). Useful for project leads, procurement and anyone who depends on outside suppliers to deliver.

The course covers both halves of the relationship: stakeholders you must influence without authority, and vendors you hold to a contract. On stakeholders, participants work through mapping by influence and interest, communication planning, and managing conflicting expectations across functions. On vendors, coverage runs from requirement definition and selection through service levels, performance review, escalation and exit. The session also covers the risk dimension that procurement often owns without support, including what due diligence a vendor should undergo before onboarding and what contractual protections should follow from the findings. Participants finish with a stakeholder map and a vendor review framework for their own portfolio.

HRD Corp Training Provider MalaysiaHRD Corp SBL-Khas Claimable

Programme Modules

01

Stakeholder Mapping

Power/interest mapping and tailoring engagement so the right people are informed and bought in.

02

Negotiation Basics

Preparation, positioning and principled negotiation that protects value without burning the relationship.

03

Vendor Governance

Selecting, onboarding and reviewing vendors, and the governance cadence that keeps them accountable.

04

SLA Management

Defining, measuring and enforcing service levels, and what to do when an SLA is missed.

Key Outcomes

  • Map and engage stakeholders
  • Negotiate on principle, not pressure
  • Govern vendors effectively
  • Define and manage SLAs

Training Mode   Physical / Online / Hybrid / e-learning

HRD Corp   SBL-Khas Claimable

Duration   1 Day

Training Hours   9:00 AM to 5:00 PM

Level   Intermediate

Certificate   None, Orbix own course. Delivered as an HRD Corp claimable workshop with an Orbix certificate of completion.

Frequently Asked Questions

Stakeholder & Vendor Management runs for 1 day, 9:00 AM to 5:00 PM. It is delivered as an in-house closed group session, so the schedule can be adjusted to fit your team's working hours.

Yes. Delivery options are physical, online, hybrid, e-learning. In-house sessions run at your premises anywhere in Malaysia, online sessions run live over video conference, and hybrid combines both for teams split across sites.

None, Orbix own course. Delivered as an HRD Corp claimable workshop with an Orbix certificate of completion. Each certificate carries a certificate number that can be checked at orbixtech.my/certificate-verify.

Level: Intermediate. The session is built around worked examples and group exercises rather than theory, so participants apply the material to their own organisation during the session.

Yes. This course is also available through the Orbix LMS and e-learning platform, where participants work through the material on their own schedule and device rather than attending one fixed session. A knowledge assessment and certificate on completion work the same way as the instructor-led session.

Minimum 2 participants for an in-house or live online session. With only 1 participant, we deliver it as a one-to-one online session instead.

Yes. Many clients pair this course with our one-day team building and high-performing teams programme on the same engagement, so the budget and the day cover both.

Yes. Participants can follow up by email with questions that come up while applying what they learned, and we will point you to the right template, checklist or framework reference even after the session is over.
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