Conduct for Capital Market Intermediaries and Vulnerable Clients (SC Guidelines)

The Securities Commission first issued its Guidelines on Conduct for Capital Market Intermediaries at the end of 2021 and revised them on 29 March 2024, with the revised guidelines in force from 1 October 2024. The revision reinforces the role of the board and senior management in building a culture where clients' interests come first, clarifies the duty to act honestly and fairly and never to mislead or deceive clients, and adds new chapters on the treatment of vulnerable clients and on providing personal advice and capital market services, including through online platforms. The SC has published frequently asked questions alongside the revised guidelines.

This one-day course is for client advisers, relationship managers, dealers' representatives, unit trust and PRS consultants, product and marketing teams, compliance, and the senior managers who now carry clear responsibility for conduct. It covers the guidelines in the order they bite in daily work, with particular attention to spotting and treating vulnerable clients consistently, and to giving advice through apps and online channels. It complements Investment Advertising & Finfluencer Compliance, which covers promotion.

HRD Corp Training Provider Malaysia HRD Corp SBL-Khas Claimable

Programme Agenda

01

9:00 AM - 9:15 AM

Welcome and Programme Overview

Introduction to the session, objectives, and housekeeping.

02

9:15 AM - 10:15 AM

The Guidelines and What the 2024 Revision Changed

Scope across capital market intermediaries, the 29 March 2024 revision and its 1 October 2024 effective date, and how conduct expectations connect to licensing and supervision.

03

10:15 AM - 10:30 AM

Break

04

10:30 AM - 11:30 AM

Board, Senior Management and Culture

What the SC expects leaders to do to make client interests come first, incentives and remuneration, and the management information that shows whether culture is working.

05

11:30 AM - 12:30 PM

Honesty, Fairness and Not Misleading Clients

Fair dealing in practice, disclosure, conflicts of interest, suitability, and the grey areas where sales pressure turns into misleading conduct.

06

12:30 PM - 1:30 PM

Lunch

07

1:30 PM - 2:20 PM

Identifying and Treating Vulnerable Clients

Indicators of vulnerability such as age, illness, bereavement, financial difficulty and limited literacy, recording and escalating, adjusting the service, and avoiding treating vulnerability as a reason to exclude.

08

2:20 PM - 3:15 PM

Advice and Services Through Online Platforms

Personal advice delivered through apps and digital channels, suitability and disclosure online, robo-advice, and supervision of digital journeys.

09

3:15 PM - 3:30 PM

Break

10

3:30 PM - 4:45 PM

Workshop: Conduct Scenarios

Teams work through realistic scenarios, including an elderly client switching funds under family pressure and an app journey that nudges a high-risk product, and decide what good conduct looks like.

11

4:45 PM - 5:00 PM

Wrap-Up and Q&A

Key takeaways, next steps, and close.

Key Outcomes

  • Explain the revised Conduct Guidelines and their 1 October 2024 effective date
  • Describe what board and senior management must do to embed a client-first culture
  • Apply honesty, fairness and suitability standards in daily client dealings
  • Identify vulnerable clients and adjust treatment consistently and fairly
  • Deliver advice through online platforms in line with the guidelines
  • Resolve common conduct dilemmas in a way that can be defended

Training Mode   Physical / Online / Hybrid / e-learning

HRD Corp   SBL-Khas Claimable

Level   Foundation. For client advisers, relationship managers, dealers' representatives, unit trust and PRS consultants, product, marketing and compliance staff, and senior managers at capital market intermediaries.

Duration   1 Day (8 Hours)  |  9:00 AM to 5:00 PM

Venue   In-house at the client's premises, or delivered via the client's preferred platform (Microsoft Teams, Zoom, or equivalent)

Assessment   Conduct scenarios worked in the session, plus a written knowledge check

Certificate   Certificate of Completion issued to all participants upon full attendance

Enquiries   Contact us to register or discuss scheduling

Frequently Asked Questions

Yes. Conduct for Capital Market Intermediaries and Vulnerable Clients (SC Guidelines) is HRD Corp SBL-Khas claimable. Employers registered with HRD Corp (PSMB) can claim the training fee against their levy, as Orbix Tech Sdn Bhd is an HRD Corp certified training provider. Submit the SBL-Khas application before the session date.

Conduct for Capital Market Intermediaries and Vulnerable Clients (SC Guidelines) runs for 1 day (8 hours) | 9:00 AM to 5:00 PM. It is delivered as an in-house closed group session, so the schedule can be adjusted to fit your team's working hours.

Yes. Delivery options are physical, online, hybrid, e-learning. In-house sessions run at your premises anywhere in Malaysia, online sessions run live over video conference, and hybrid combines both for teams split across sites.

Certificate of Completion issued to all participants upon full attendance. Each certificate carries a certificate number that can be checked at orbixtech.my/certificate-verify.

Level: Foundation. For client advisers, relationship managers, dealers' representatives, unit trust and PRS consultants, product, marketing and compliance staff, and senior managers at capital market intermediaries. The session is built around worked examples and group exercises rather than theory, so participants apply the material to their own organisation during the session.

Half-day and full-day sessions are quoted per session for a closed group, from RM 800 and RM 1,750 respectively. Advanced 2-day programmes are quoted per participant, from RM 4,000. All figures are before any HRD Corp levy claim.