Cyber Incident Response & Data Breach Management Training
A one-day fundamentals workshop for the people coordinating a business response when a security incident occurs. Participants use a fictional breach to practise handovers between IT, management, privacy, communications and operational teams, from first report through recovery and lessons learned.
Who should attend: Managers, incident coordinators, DPO support staff, HR, communications, operations and IT liaison staff. No prior cybersecurity qualification is required.
HRD Corp claim support available
Programme Focus
This programme develops business coordination and breach-management fundamentals. The existing technical course covers incident response and digital forensics in greater depth; an exercise-only option is also available.
Related advisory support: Incident Response Planning. Contact Orbix to discuss your organisation's requirements.
Programme Agenda
9:00 AM to 10:00 AM
Incident, Breach and Business Impact
Distinguish a security alert, a confirmed incident and a possible personal data breach. Describe affected services, records and people using a shared fact sheet, and separate confirmed facts from assumptions.
10:00 AM to 10:15 AM
Break
10:15 AM to 11:30 AM
Roles and First Escalation
Create a contact and decision-authority map. Practise receiving an employee report, routing it promptly and bringing the right operational and privacy owners into the response without circulating sensitive evidence widely.
11:30 AM to 12:30 PM
Containment Decisions and Evidence
Discuss how authorised technical teams propose containment and preserve evidence. Business teams record approvals, dependencies and consequences, instead of changing systems or collecting forensic material without instructions.
12:30 PM to 1:30 PM
Lunch
1:30 PM to 2:45 PM
Notification Assessment and Communications
Identify the information needed to assess applicable notification duties. Draft internal updates and holding messages, identify the approver and record the basis for a decision. Check current official requirements with the responsible specialists.
2:45 PM to 3:00 PM
Break
3:00 PM to 4:00 PM
Recovery and Post-Incident Improvement
Agree criteria for restoring a service and validating essential work. Record remaining risks, customer support needs and follow-up actions. Identify improvements to the response plan, ownership and staff training.
4:00 PM to 5:00 PM
Practical Exercise: Customer Records May Be Exposed
Respond to successive fictional updates about an account compromise and a possible data disclosure. Produce a timeline, escalation record, communication draft and prioritised recovery-and-improvement log.
Key Outcomes
- Distinguish incidents from potential personal data breaches
- Coordinate roles and escalation
- Record decisions and evidence references
- Identify notification and recovery questions for specialist assessment
Training Mode Physical / Online / Hybrid
HRD Corp Subject to programme eligibility and HRD Corp approval
Level Fundamentals / Beginner. No prior cybersecurity experience required.
Duration 1 Day | 9:00 AM to 5:00 PM (6.5 learning hours, excluding breaks)
Venue In-house at the client's premises, or delivered via the client's preferred platform (Microsoft Teams, Zoom, or equivalent)
Assessment Group case exercise and a 10-question knowledge check
Certificate Orbix Certificate of Completion upon full attendance; not a professional certification
Malaysia Relevance
Separates internal escalation from external notification. Malaysian PDPA and Cyber Security Act applicability, reporting criteria and current official guidance are checked for the organisation's situation rather than assuming one deadline applies to every incident.
Practical Takeaways
An incident timeline, escalation matrix and breach-assessment information checklist.
Download a sample practice worksheet (TXT). This fictional exercise is a preview of the learning approach. About Orbix; contact us to confirm the facilitator and relevant experience for your delivery.
Course Completion and Next Steps
Participants receive an Orbix Certificate of Completion upon full attendance. This introductory programme does not confer a professional qualification, certify an organisation, or replace organisation-specific technical, legal or regulatory assessment.
Frequently Asked Questions
Related Fundamentals Training
Incident Response & Digital Forensics. Security Incident Tabletop Exercise. View all fundamentals programmes
Reference material: NIST: SP 800-61 Revision 3, incident response. JPDP: personal data protection guidance. NACSA: Cyber Security Act 2024.