Data Privacy & Secure Information Handling Training
A one-day practical course for employees who handle information in everyday work. Participants review realistic document-sharing and customer-service decisions, then practise choosing the right recipient, access level, storage location and escalation route before information leaves their control.
Who should attend: Customer service, HR, administration, sales, operations and staff handling personal or confidential information. No prior cybersecurity qualification is required.
HRD Corp claim support available
Programme Focus
The focus is daily handling decisions and preventing accidental disclosure. PDPA Fundamentals provides the wider explanation of the Act, principles and organisational duties.
Programme Agenda
9:00 AM to 10:00 AM
Know the Information You Handle
Recognise personal information, confidential business material and records intended for publication. Map where information enters a team, who needs it and which approved classification or handling rule applies.
10:00 AM to 10:15 AM
Break
10:15 AM to 11:30 AM
Collect and Use Only What Is Needed
Review a form and a customer request for unnecessary fields or reuse beyond the intended purpose. Identify when a privacy notice, consent question or request from an individual needs referral to the responsible team.
11:30 AM to 12:30 PM
Email, Attachments and Shared Links
Practise checking recipients, permissions, link scope and document contents before sending. Compare a controlled link with copying a file into a personal account, and choose an approved way to correct a sharing mistake.
12:30 PM to 1:30 PM
Lunch
1:30 PM to 2:45 PM
Storage, Printing and Physical Records
Follow approved storage and access arrangements for folders, printed lists and portable media. Work through a shared printer, an unattended desk and a file required by an external service provider.
2:45 PM to 3:00 PM
Break
3:00 PM to 4:00 PM
Retention, Disposal and Incident Reporting
Identify the owner of retention and disposal decisions rather than deleting records arbitrarily. Recognise accidental disclosure, lost documents and suspicious access, then report promptly with the information the privacy team needs.
4:00 PM to 5:00 PM
Practical Exercise: One Customer File, Five Handoffs
Follow a fictional customer file through sales, service, finance, storage and disposal. Identify handling errors, select safer actions and complete a record of who may access or share each item.
Key Outcomes
- Recognise personal and confidential information
- Choose safer sharing and storage actions
- Follow retention and disposal instructions
- Report a handling error promptly
Training Mode Physical / Online / Hybrid
HRD Corp Subject to programme eligibility and HRD Corp approval
Level Fundamentals / Beginner. No prior cybersecurity experience required.
Duration 1 Day | 9:00 AM to 5:00 PM (6.5 learning hours, excluding breaks)
Venue In-house at the client's premises, or delivered via the client's preferred platform (Microsoft Teams, Zoom, or equivalent)
Assessment Group case exercise and a 10-question knowledge check
Certificate Orbix Certificate of Completion upon full attendance; not a professional certification
Malaysia Relevance
Uses Malaysian staff and customer records to apply approved handling procedures alongside PDPA responsibilities. The organisation's classification scheme, retention rules and privacy contacts guide the exercises.
Practical Takeaways
An information-handling checklist and a recipient-permission-retention worksheet.
Download a sample practice worksheet (TXT). This fictional exercise is a preview of the learning approach. About Orbix; contact us to confirm the facilitator and relevant experience for your delivery.
Course Completion and Next Steps
Participants receive an Orbix Certificate of Completion upon full attendance. This introductory programme does not confer a professional qualification, certify an organisation, or replace organisation-specific technical, legal or regulatory assessment.
Frequently Asked Questions
Related Fundamentals Training
Malaysia PDPA Fundamentals. GDPR Fundamentals. View all fundamentals programmes
Reference material: JPDP: personal data protection guidance. Microsoft: security features and settings.