Fraud and Scam Prevention Awareness Training

An intensive one-day programme designed to help staff recognise, prevent and respond to the scam and fraud threats currently targeting Malaysian organisations, including phishing, impersonation, invoice fraud, supplier fraud and payment diversion.

The programme is built around the moment a person has to make a decision under pressure: an urgent request from someone claiming to be the CEO, a supplier who has suddenly changed bank account, a delivery notice that needs one quick click. Participants work with real anonymised Malaysian cases rather than generic examples, and leave with the verification habits and the reporting steps that matter in the first hour after something goes wrong.

HRD Corp Training Provider Malaysia HRD Corp SBL-Khas Claimable

Programme Agenda

01

9:00 AM - 9:15 AM

Registration and Welcome

Introduction to the session, objectives, and housekeeping.

02

9:15 AM - 10:15 AM

Module 1: Scam and Fraud Red Flags

Common manipulation tactics used against Malaysian employees, urgency and authority pressure, and the warning signs that appear before most scam and fraud attempts, whether by phone, email or in person.

03

10:15 AM - 10:30 AM

Break

04

10:30 AM - 11:30 AM

Module 2: Phishing and WhatsApp Scams

How phishing has moved from email into WhatsApp and SMS, covering fake delivery notices, job scam links, QR code scams and impersonated official accounts currently circulating in Malaysia, with practical exercises spotting the fakes.

05

11:30 AM - 12:30 PM

Module 3: Impersonation and Business Email Compromise (BEC)

How attackers impersonate a CEO, vendor or colleague to redirect payments or extract confidential information, supported by real anonymised BEC case patterns and the verification habits that stop them.

06

12:30 PM - 1:30 PM

Lunch Break

07

1:30 PM - 2:30 PM

Module 4: Fake Invoices and Payment Fraud

How doctored invoices and last-minute updated bank account requests are used to divert payment, with a verification checklist participants can apply before approving any transfer.

08

2:30 PM - 3:15 PM

Module 5: Due Diligence on Consultants and Suppliers

Basic checks before onboarding a new vendor or consultant, including company registration verification, reference checks, and the red flags in unsolicited vendor approaches.

09

3:15 PM - 3:30 PM

Break

10

3:30 PM - 4:00 PM

Module 6: Fraud Reporting and Response Procedures

Internal escalation steps and the correct external reporting channels, including the National Scam Response Centre (NSRC) 997, the relevant bank, and the PDRM Commercial Crime Investigation Department (CCID). Participants also learn why reporting speed matters after a suspected scam or fraudulent transaction.

11

4:00 PM - 5:00 PM

Module 7: Case Studies and Practical Exercises

Group exercises using real, anonymised Malaysian scam and fraud cases. Participants practise spotting red flags and deciding the correct response, followed by Q&A and closing.

Key Outcomes

  • Recognise the manipulation tactics and pressure signals that precede most scam attempts
  • Spot phishing across email, WhatsApp and SMS, including QR code and fake delivery scams
  • Identify business email compromise and apply the verification habits that stop payment redirection
  • Apply a verification checklist before approving any transfer or bank account change
  • Run basic due diligence on a new vendor or consultant before onboarding
  • Escalate internally and report externally to NSRC 997, the bank and PDRM CCID without losing time

Training Mode   Physical / Online / Hybrid / e-learning

HRD Corp   SBL-Khas Claimable

Level   Beginner to intermediate, no prior compliance or security background required. Suitable for all staff with email, WhatsApp or payment-approval exposure, particularly finance, procurement, administration and frontline customer-facing teams in corporate, government and education sector organisations.

Duration   1 Day (8 Hours)  |  9:00 AM to 5:00 PM

Venue   In-house at the client's premises, or delivered via the client's preferred platform (Microsoft Teams, Zoom, or equivalent)

Assessment   Group case study exercises and red flag identification during Module 7

Certificate   Certificate of Completion issued to all participants upon full attendance

Enquiries   Contact us to register or discuss scheduling

Frequently Asked Questions

Yes. Fraud and Scam Prevention Awareness Training is HRD Corp SBL-Khas claimable. Employers registered with HRD Corp (PSMB) can claim the training fee against their levy, as Orbix Tech Sdn Bhd is an HRD Corp certified training provider. Submit the SBL-Khas application before the session date.

Fraud and Scam Prevention Awareness Training runs for 1 day (8 hours) | 9:00 AM to 5:00 PM. It is delivered as an in-house closed group session, so the schedule can be adjusted to fit your team's working hours.

Yes. Delivery options are physical, online, hybrid, e-learning. In-house sessions run at your premises anywhere in Malaysia, online sessions run live over video conference, and hybrid combines both for teams split across sites.

Certificate of Completion issued to all participants upon full attendance. Each certificate carries a certificate number that can be checked at orbixtech.my/certificate-verify.

Level: Beginner to intermediate, no prior compliance or security background required. Suitable for all staff with email, WhatsApp or payment-approval exposure, particularly finance, procurement, administration and frontline customer-facing teams in corporate, government and education sector organisations. The session is built around worked examples and group exercises rather than theory, so participants apply the material to their own organisation during the session.

Half-day and full-day sessions are quoted per session for a closed group, from RM 800 and RM 1,750 respectively. Advanced 2-day programmes are quoted per participant, from RM 4,000. All figures are before any HRD Corp levy claim.