Cybersecurity for Non-IT Staff
This programme is built for employees who are not in technology roles but handle data, communicate digitally, and are the most common entry point for cyberattacks on organisations. HR executives, finance teams, operations staff, customer service, and administrative personnel will learn to recognise threats, respond correctly, and protect the organisation from the inside out.
The programme is pitched for finance, HR, operations, sales and administrative staff, and deliberately avoids technical vocabulary. Scenarios are drawn from the situations these roles actually face: an invoice with changed bank details, a request from a senior colleague that arrives outside normal channels, a file shared from an unfamiliar address. Coverage includes password and passphrase practice, multifactor authentication and why it matters more than password complexity, recognising phishing and pretexting, safe handling of files and links, device and physical security, and what to do in the first ten minutes after realising something has gone wrong. Reporting is emphasised throughout, since the difference between a contained incident and a serious one is usually how quickly someone spoke up rather than what the attacker did.
HRD Corp SBL-Khas Claimable
Modules
Why Non-IT Staff Are the Biggest Target
How attackers exploit human behaviour rather than technical systems. Real Malaysian case studies of breaches caused by staff error, not technical failure.
Email and Phishing Threats
Recognising phishing, spear-phishing, and business email compromise (BEC). What to do when you receive a suspicious email and how to report it.
Password and Account Security
Why weak passwords cost organisations millions. Creating strong passwords, using password managers, enabling two-factor authentication, and spotting credential theft attempts.
Safe Use of Devices and Networks
Secure use of company laptops, personal devices, and public Wi-Fi. Understanding BYOD risks and remote work security basics.
Data Handling and PDPA Compliance
What counts as personal data, how to handle it correctly under Malaysia’s PDPA, and the consequences of mishandling customer or employee data.
Responding to a Security Incident
What to do and what not to do if you suspect a breach, receive a suspicious message, or accidentally click something you should not have. Internal reporting procedures.
Key Outcomes
- Recognise common cyber threats targeting non-technical employees
- Apply safe practices for email, passwords, devices, and data handling
- Understand obligations under PDPA Malaysia in daily work tasks
- Respond correctly and promptly when a security incident is suspected
- Reduce human error as an organisational cybersecurity risk
Final Activity
Threat Simulation Exercise. Participants receive a set of simulated email and messaging scenarios and must identify which are genuine and which are attacks. Group debrief covers decision-making and correct response procedures.
Training Mode Physical / Online / Hybrid / e-learning
HRD Corp SBL-Khas Claimable
Minimum enrolment 5 participants
Duration 1 Day
Level Beginner (no technical knowledge required)
Certificate included Yes