Stress Management and Emotional Intelligence
Pressure at work is not going away, so the useful question is what people do with it. This two-day programme covers both halves of that: the practical management of stress, workload and recovery, and the emotional intelligence to notice what is happening in yourself and in the people around you before it turns into absence, conflict or resignation. It is built on practice and self-assessment rather than motivational content, and it is equally suited to managers and to their teams.
The programme sits alongside the Workplace Mental Health and Burnout Prevention courses in the catalogue and is the most individually focused of the three. It is about your own regulation rather than organisational policy, which is why it works well for a mixed room across seniority.
HRD Corp SBL-Khas Claimable
Programme Agenda
9:00 AM - 9:15 AM
Welcome and Programme Overview
Introduction to the session, objectives, and housekeeping.
9:15 AM - 9:45 AM
How Stress Actually Works
The stress response, why short bursts help and sustained load does not, and the difference between pressure and stress. Recognising your own early warning signs in physical, cognitive, emotional and behavioural form, and completing a personal stress audit.
9:45 AM - 10:15 AM
Burnout and Where It Comes From
Exhaustion, cynicism and reduced effectiveness as distinct stages. The workplace drivers that produce burnout regardless of individual resilience, including workload, low control, insufficient reward, unfairness and value conflict. Spotting it in a colleague who is still turning up.
10:15 AM - 10:30 AM
Break
10:30 AM - 11:10 AM
Practical Load Management
Sorting work by importance rather than by whoever asked last, protecting deep work, and reducing the switching cost that makes a full day feel unproductive. Saying no or not yet to a manager or internal client without damaging the relationship.
11:10 AM - 11:50 AM
Recovery That Actually Restores
Detachment, sleep, movement and breaks, and why passive scrolling does not count as recovery. Setting boundaries around messaging and after-hours contact, and what the flexible working arrangement provisions of the 2022 Employment Act amendments allow you to request.
11:50 AM - 12:30 PM
Emotional Intelligence: Self-Awareness
Identifying your own emotional patterns and triggers, and the situations and people that reliably provoke a reaction you later regret. Self-assessment and structured feedback on how your reactions land on others.
12:30 PM - 1:30 PM
Lunch
1:30 PM - 2:05 PM
Self-Regulation Under Pressure
Interrupting a reaction before it becomes a response. Techniques for the moment: physiological down-regulation, naming, reframing and deliberate delay. Practice on realistic workplace provocations rather than hypotheticals.
2:05 PM - 2:40 PM
Empathy and Reading the Room
Picking up what people are not saying, listening beyond the words, and reading team dynamics accurately. Adjusting your approach for different people without becoming inauthentic or manipulative.
2:40 PM - 3:15 PM
Difficult People and Difficult Conversations
Handling the colleague who dominates, the one who withholds, the chronic complainer and the passive resister. Raising a problem so it can be heard, staying regulated when the other person is not, and repairing a relationship after a bad exchange.
3:15 PM - 3:30 PM
Break
3:30 PM - 4:10 PM
Motivation That Lasts
Autonomy, mastery and purpose against the short half-life of external incentives. Finding what actually drives you and the people you work with, and rebuilding motivation after a demoralising period.
4:10 PM - 4:45 PM
Building a Resilient Team
What managers control: workload distribution, clarity, recognition, psychological safety and their own visible behaviour under pressure. Spotting the early signs of a struggling team member and opening the conversation. Each participant leaves with a personal action plan and, for managers, a team action plan.
4:45 PM - 5:00 PM
Wrap-Up and Q&A
Key takeaways, next steps, and close.
Key Outcomes
- Recognise your own early warning signs of stress and act on them
- Identify burnout stages and the workplace drivers behind them
- Manage workload by priority and protect time for focused work
- Build recovery habits and boundaries that genuinely restore capacity
- Name your emotional triggers and regulate a reaction before it lands
- Read what is happening in a colleague or a team more accurately
- Handle difficult people and raise problems without escalation
- Support a struggling team member and strengthen team resilience
Training Mode Physical / Online / Hybrid / e-learning
HRD Corp SBL-Khas Claimable
Level Awareness level. Suitable for all staff and managers. No prior training required, and no disclosure of personal circumstances is asked for at any point.
Duration 1 Day (8 Hours) | 9:00 AM to 5:00 PM
Venue In-house at the client's premises, or delivered via the client's preferred platform (Microsoft Teams, Zoom, or equivalent)
Assessment A personal stress and trigger map with committed regulation strategies, plus a knowledge assessment
Certificate Certificate of Completion issued to all participants upon full attendance