Insurance Industry PDPA and Personal Injury Claims

Welcome and Programme Overview

Introduction to the session, objectives, and housekeeping.

PDPA Obligations Specific to Insurers

Why a personal injury claim file routinely contains sensitive personal data under the PDPA, the consent and notice obligations that apply when that data is collected, and retention: how long a claims file should be kept and what should trigger its disposal.

Break

Designing an Insurance-Sector PDPA Policy

What a PDPA policy needs to say for a claims operation specifically, rather than a generic corporate privacy policy adapted after the fact, and the gaps that show up most often when an insurer's policy is tested against how claims actually get handled.

The Personal Injury Claim Process End to End

The claim lifecycle from first notification through liability assessment, gathering medical evidence, assessing quantum and damages, and negotiating toward settlement, with attention to the data that gets collected and shared at each stage.

Lunch

Sharing Data With Third Parties Under PDPA

The specific third parties a personal injury claim routinely involves, loss adjusters, panel doctors and reinsurers, what each needs from the claims file, and what a data processing agreement with each of them has to cover before data is shared.

Claims Documentation and Audit Trail

What a claims file needs to contain to withstand both a regulatory review and a later dispute over the claim itself, and building a documentation habit that produces this evidence as a by-product of normal claims handling rather than a separate exercise.

Break

Workshop: A Claims File Walkthrough

Participants walk through a sample personal injury claim file, identify the PDPA touchpoints and the third-party data shares at each stage, and flag what the file is missing against the day's documentation standard.

Wrap-Up and Q&A

Key takeaways, next steps, and close.