Privacy notices
External notices for customers, employees, applicants and visitors, in Malay and English.
PDPA Policies and Documentation (Managed Service)
A managed PDPA documentation service drafts and maintains the privacy notices, policies, procedures and registers your organisation needs, written for how you actually work. Templates give you a starting document. We write documents that describe what your organisation actually does, in both languages the Act requires, and keep them current as the law and your business change.
PDPA Policies and Documentation
What it is
A managed service to draft, align and maintain your PDPA documentation: privacy notices, internal policies, standard operating procedures, processor agreements, registers and records, reviewed at least once a year.
Why organisations need it
A policy that does not match practice is worse than none: it shows the regulator you knew what you should have done. The PDPA requires notices to data subjects in both the national and English languages, the 2024 amendments added DPO, breach notification, processor and portability obligations, and JPDP's 2026 guidelines on impact assessment, design and automated decisions all expect documented processes. Most organisations' documents predate all of it.
What the engagement covers
Internal policies
Data protection, retention, security, breach response and data subject rights policies.
Standard operating procedures
Step-by-step procedures staff can follow for requests, breaches and new processing.
Processor agreements
Data processing clauses and agreements for vendors and outsourcers.
Registers and records
Processing records, breach log, request log and DPIA register.
Annual review
Yearly update for legal and business changes.
What the business gets out of it
Documents that match reality
Written after understanding how you work.
Both languages covered
Notices meet the bilingual requirement.
Current with the 2024 amendments
DPO, breach, processor and portability duties reflected.
Less internal effort
Your team reviews rather than writes.
Kept up to date
Annual review so documents do not drift.
How it works
How the engagement runs
01
Discovery
Understanding your processing and existing documents.
02
Drafting
Writing or rewriting the document set.
03
Review
Your team reviews and we revise.
04
Rollout
Publishing notices and briefing staff on procedures.
05
Annual review
Updating the set each year and after major changes.
Deliverables
What you receive
Privacy notice set
Bilingual notices for each audience.
Policy set
Core data protection policies.
SOP pack
Procedures for requests, breaches and new processing.
Processor agreement template and reviews
Clauses and reviews of key vendor contracts.
Registers
Processing, breach, request and DPIA registers.
Who it is for
Who this is built for
Industries
Company sizes
Departments
FAQ
FAQ
Templates are self-service starting points that you adapt yourself. This service starts from how your organisation actually collects and uses personal data, then writes notices, policies, procedures and registers to match, in both languages the Act requires, and keeps them current with an annual review. Your team reviews rather than writes.
Yes. Section 7(3) of the PDPA requires the notice given to data subjects to be in the national and English languages. A notice in English only does not meet that requirement, which is why every privacy notice in the set is produced in both Malay and English.
Typically four to eight weeks, depending on how many audiences need notices (customers, employees, applicants, visitors) and how many policies and procedures are in scope. The time goes on discovery, drafting, your team's review and a final revision before the notices are published and staff are briefed.
Yes. We review your key processor contracts against the obligations the 2024 amendments place on data processors, mark up the clauses that fall short, and provide a data processing agreement template and clause set you can use with new vendors from then on.
An annual review keeps the document set current, so notices and policies do not drift away from what you actually do. We also make ad hoc updates when the law changes, when JPDP issues new guidelines, or when your business starts a new kind of processing.