Data subject request handling
Intake, identity verification, response drafting and the statutory response clock managed for every request.
PDPA / Managed Compliance
Managed PDPA Operations
A single retainer for data subject requests, registration upkeep, documentation and DPIA review, run continuously instead of as four separate engagements bought one at a time.
Overview
Managed PDPA Operations
What it is
An ongoing managed retainer that keeps PDPA compliance running continuously: data subject access requests handled as they arrive, data controller registration kept current, policies and documentation maintained, impact assessments reviewed for new projects, and processor and vendor compliance monitored on a schedule, instead of each piece being bought separately after something has already gone wrong.
Why organisations need it
PDPA compliance is not a project with an end date. Registration needs renewing, policies age as the business changes, a new vendor or system needs an impact assessment before it goes live, and a data subject request can arrive at any time with a statutory clock already running. Most organisations buy these pieces one at a time, usually after a gap has already surfaced. This retainer keeps them running together, with one point of contact and one schedule.
Key features
What the engagement covers
Controller registration upkeep
Annual registration kept current and renewed on time, building on the standalone registration support service.
Policy and documentation maintenance
Privacy notices, internal policies and records reviewed and updated as the business or the law changes, building on the standalone documentation service.
DPIA review on request
New systems, vendors and projects screened and assessed before launch, drawing on the standalone DPIA service for deeper reviews.
Processor and vendor monitoring
Data processing agreements and vendor compliance checked on a recurring schedule, not only at onboarding.
Quarterly compliance reporting
A standing position statement for management, not a one-off report filed and forgotten.
Business value
What the business gets out of it
One point of contact
A single retainer instead of four separate vendors or engagements.
Nothing lapses
Registration, policies and DPIAs tracked on a calendar, not remembered when an auditor asks.
Faster on data subject requests
A response process already built and tested, not assembled under deadline pressure.
Scales with the business
Processor monitoring catches new vendor risk before it becomes a finding.
Clear reporting
Management sees PDPA status on a schedule, not only when something breaks.
How it works
How the engagement runs
01
Scoping
Current state, systems and the volume of requests and vendors.
02
Setup
Registration check, policy baseline and a request handling process.
03
Onboarding
Vendor and processor list brought into the monitoring schedule.
04
Running
Requests, reviews and monitoring handled on the agreed cycle.
05
Reporting
Quarterly position statement and an updated action list.
Deliverables
What you receive
Request handling log
Every data subject request, with the response timeline evidenced.
Registration record
Current registration status and renewal dates.
Policy and notice set
Maintained privacy notices and internal policies.
DPIA register
Assessments completed for the period.
Quarterly report
Position statement and outstanding items for management.
Who it is for
Who this is built for
Industries
Company sizes
Departments
Why Orbix
Why organisations choose Orbix
A governance approach, not a tool sale
We do not resell products, so nothing here is shaped by a vendor margin. The recommendation is whatever your risk and your budget actually justify, including telling you that you do not need the engagement yet.
Recommendations you can actually implement
Findings come with a sequence, an owner and a realistic effort estimate, sized to the team you have rather than the team a framework assumes. A report that cannot be acted on is an expense, not a control.
Consultants who have sat on your side of the table
Our people have carried the obligation internally, not only audited it. That shows up in what we consider proportionate, and in how much documentation we think you genuinely need.
Built for the Malaysian operating context
Work is grounded in Malaysian law and regulator expectation, from the PDPA and the Cyber Security Act 2024 to Bursa, BNM and SC requirements, rather than translated from a European or American template.
HRD Corp expertise where it applies
Where an engagement includes training, the training component is structured to be HRD Corp SBL-Khas claimable, which changes what the programme costs you in practice.
Questions
Questions we get asked
How is this different from buying registration, documentation and DPIA review separately?
Those are still available on their own. This retainer bundles them into one ongoing engagement with one schedule and one point of contact, which is usually cheaper and less likely to lapse than four separate purchases.
Does this cover a data breach?
No. Breach response and notification is handled separately through our PDPA Data Breach Notification service, so the retainer is not interrupted by an incident.
Do you act as our Data Protection Officer?
Not under this retainer. If you need an appointed DPO, that is DPOaaS, which this retainer can support operationally.
How many data subject requests are included?
Scoped to your expected volume at the outset and reviewed if it changes materially.
Can we start with just one or two pieces and add the rest later?
Yes. Most clients start with registration and documentation, then add request handling and DPIA review once the baseline is in place.