Critical services
Identifying services whose disruption harms customers or markets.
Governance / Operational Resilience
Operational Resilience Framework
BNM's December 2025 discussion paper sets the direction, and the Responsibility Mapping policy already makes a senior manager accountable. We help institutions build the framework: critical services, impact tolerances, dependency maps and scenario tests.
Overview
Operational Resilience Framework
What it is
A governance and risk engagement to design and implement an operational resilience framework, linked to existing business continuity, outsourcing and technology risk work.
Why organisations need it
BNM issued its Discussion Paper on Operational Resilience on 19 December 2025, with comments closing 30 April 2026. It is not yet a policy document, but Responsibility Mapping, in force since 1 January 2026, already requires a senior manager reporting to the CEO to own the operational resilience framework. Institutions need something for that person to own.
Key features
What the engagement covers
Impact tolerances
Maximum tolerable disruption for each.
Dependency mapping
People, processes, technology and third parties.
Scenario testing
Severe but plausible scenarios.
Governance
Accountable senior manager and board reporting.
Integration
Links to BCP, outsourcing and RMiT.
Business value
What the business gets out of it
Something to own
A framework for the accountable senior manager.
Ahead of the final policy
Built before it becomes mandatory.
Fewer blind spots
Dependencies made visible.
Tested
Scenarios reveal weaknesses.
Integrated
Uses existing BCP and risk work.
How it works
How the engagement runs
01
Assessment
Current practices and gaps.
02
Design
Critical services and tolerances.
03
Mapping
Dependencies for priority services.
04
Testing
Scenario exercises.
05
Governance
Reporting and review cycle.
Deliverables
What you receive
Framework document
Policy and methodology.
Critical services register
With tolerances.
Dependency maps
For priority services.
Scenario test report
Results and actions.
Board reporting template
For the accountable senior manager.
Who it is for
Who this is built for
Industries
Company sizes
Departments
Why Orbix
Why organisations choose Orbix
A governance approach, not a tool sale
We do not resell products, so nothing here is shaped by a vendor margin. The recommendation is whatever your risk and your budget actually justify, including telling you that you do not need the engagement yet.
Recommendations you can actually implement
Findings come with a sequence, an owner and a realistic effort estimate, sized to the team you have rather than the team a framework assumes. A report that cannot be acted on is an expense, not a control.
Consultants who have sat on your side of the table
Our people have carried the obligation internally, not only audited it. That shows up in what we consider proportionate, and in how much documentation we think you genuinely need.
Built for the Malaysian operating context
Work is grounded in Malaysian law and regulator expectation, from the PDPA and the Cyber Security Act 2024 to Bursa, BNM and SC requirements, rather than translated from a European or American template.
HRD Corp expertise where it applies
Where an engagement includes training, the training component is structured to be HRD Corp SBL-Khas claimable, which changes what the programme costs you in practice.
Questions
Questions we get asked
Is operational resilience mandatory yet?
The framework is at discussion paper stage. Responsibility Mapping, requiring a senior manager to own it, is in force.
How is this different from BCP?
BCP plans recovery of processes. Operational resilience starts from customer-facing services and tolerances and maps everything they depend on.
Which institutions is this for?
Banks, insurers, takaful operators and other BNM-regulated institutions.
Do you run technical recovery tests?
We design and facilitate scenario tests. Technical recovery testing stays with your IT teams and vendors.
How long does it take?
Typically three to six months for an initial framework and first scenario tests.
Get started
Give your accountable manager a framework
Tell us your institution type and existing BCP maturity. We will scope and quote.